Kamarudzaman M, Rahman M.N.A, Zaki N.E.A.M
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D. Mohd Mahudin1, N. I. A. Zaabar2
1,2 Department of Psychology, International Islamic University Malaysia, 53100 Kuala Lumpur, Malaysia
Page 34 – 48 | Vol. 6 No. 2 2021 | Available online on 1 December 2021
Abstract
While studies examining the impact of the COVID-19 on the general population are in abundance, the number of research on its impact on government employees is limited. The present study investigated the levels of workload and the presence of burnout, negative emotional states, and job performance on a sample of government employees in Malaysia during the third wave of the pandemic. Participants (n = 118) answered an online survey with questions about their demographic characteristics, NASA Task Load Index (workload),
Copenhagen Burnout Inventory (burnout), Depression, Anxiety, and Stress Scale (negative emotional states), and Job Performance Scale (job performance). Results showed that participants reported high workloads and exhibited high burnout and negative emotional states scores. Regression analyses indicated that workload is a strong predictor of work-related burnout and depression, anxiety, and stress, even after controlling for age. Contrary to the expectations, workload did not correlate or predict job performance. The uncertainty and shift in work together with the increased workload brought about by the pandemic affect government employees’ psychological well-being. Future research will benefit from identifying the factors behind the interplay between workload, burnout, emotional states, and other job outcomes, which can then inform the development of specific, theoretically grounded interventions to improve employees’ psychological well-being
Keywords
Workload, burnout, emotional states, job performance, government employees, COVID-19
Acknowledgement
Ethical approval for this study was obtained from the Department of Psychology, International
Islamic University Malaysia (Reference Number: PSYC/FYP-ETHIC/ S7/01-2021). The authors thank Professor Tage Søndergård Kristensen (Task-Consult), Professor Peter Lovibond (University of New South Wales), and Professor Daniel J. Svyantek (Auburn University) for permission to use their scales.
A note of thanks is also accorded to all participants for their involvement in the study. This study was self-funded, and the authors declare that they have no competing interests.
© 2022 Human Factors and Ergonomics Society (HFEM). All rights reserved.
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Human Factors & Ergonomics Journal (HFEJ), eISSN: 2590-3705 is the official Journal of Human Factors and Ergonomics Society Malaysia. The journal is published on a biannual basis. HFEJ aims to address current research in the field of Ergonomics in addition to the broad coverage of cognitive ergonomics, user experience, physical ergonomics and others such as transportation, industrial design and industrial engineering. HFEJ is a member of, and subscribes to the principles of the COPE (Committee on Publication Ethics), as such we only accept original work.