I’ve Got Enough on My Plate! The Mediating Role of Job Demands in the Relationship between Psychosocial Safety Climate and Job Satisfaction

S. Rizkina1, N. D. Mohd Mahudin2

Human Resource Development Office of Aceh, Banda Aceh, Indonesia1

Department of Psychology, International Islamic University Malaysia, Kuala Lumpur, Malaysia2


Page 19 – 37   |   Vol. 7 No. 1 2022   |    Available online on 1 Jun 2022


The promotion of well-being and increased work productivity requires good ergonomics where job demands are aligned with the abilities, characteristics, and needs of the workers. However, a different context of work setting may result in a different role of job demands. Furthermore, the current literature has yet to clarify the potential mediating influence of job demands on psychosocial safety climate and job satisfaction. Results obtained from 387 employees in financial institutions in Aceh, Indonesia, confirmed this relationship, validating the indirect effect of psychosocial safety climate on job satisfaction through job demands. Specifically, the results showed that both psychosocial safety climate (B = .422, p < .001) and job demands (B = -.578, p < .001) significantly predicted job satisfaction, with this relationship mediated by job demands (indirect effect B = .108, Boot SE = .05, CI [.025, .197]. These findings highlight the importance of examining job demands and psychosocial safety climate in relation to job satisfaction within collectivistic cultures. The theoretical, methodological, and practical implications of the study are discussed, along with future research opportunities.


Employees, financial service institutions, job satisfaction, job demands, psychosocial
safety climate

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Human Factors & Ergonomics Journal (HFEJ), eISSN: 2590-3705  is the official Journal of Human Factors and Ergonomics Society Malaysia.  The journal is published on a biannual basis. HFEJ aims to address current research in the field of Ergonomics in addition to the broad coverage of cognitive ergonomics, user experience, physical ergonomics and others such as transportation, industrial design and industrial engineering. HFEJ is a member of, and subscribes to the principles of the COPE (Committee on Publication Ethics), as such we only accept original work.